- Competency Modeling
- Assessment Centers
- Competency-Based Interviewing
- Team Effectiveness Surveys
- 360° (Multi-Rater) Surveys
- Strategic Planning Sessions
- Individual Candidate Assessments
If you want to succeed, you have to define success. Competency modeling defines what success is for leadership and management in your organization. OSI can customize a competency model to identify and validate the knowledge and skill required for exceptional performance in target roles. This is accomplished through interviews, focus groups, research, and surveys. The competency model provides a foundation for position descriptions; valid, legally defensible hiring/selection criteria; succession and career planning; and formal training and development criteria.
OSI’s universal competency model, Polaris®, is based on over three decades of competency research in over 100 client organizations. Polaris® can be used as a foundation for an organization’s custom model.
An assessment center is not a physical place; it’s a process by which individuals perform work-related activities while being observed by third party trained assessors. Assessment centers are designed with exercises and simulations that recreate aspects of the work environment. Participants then go through the exercises while being observed by trained assessors. Behaviors are then recorded and rated against pre-determined competencies. Assessment centers provide both participants and organizations with objective information regarding the individual’s capabilities and potential for developing competence necessary to perform successfully in a given role.
Assessment centers are run between three and five days and closely replicate real-life behavior. They are held in groups of six or twelve participants and are a very cost-efficient method of assessment and/or development. The centers are objective and consistent, relevant and job-related, precise and in-depth, valid and highly reliable fair opportunities to demonstrate skills and promote diversity.
The hiring or promotion of an employee is one of the most important decisions that any organization can make as it impacts the organization far into the future. Research shows that competency-based behavioral episode interviewing is the best method for selecting/promoting employees. This technique involves using valid competency criterion to ask the candidate to provide behavioral episode stories of past performance and have multiple trained interviewers to assess each candidate against competencies relevant to the target role.
OSI has developed an interviewing program called Star Select™. This program is based on the Polaris® Competency Model and contains an interviewing guide, competency-based interview questions, and an interview training program that can also be used as a train the trainer workshop.
Team Effectiveness Surveys
OSI provides an assessment of a team’s strengths and weaknesses based on a model of the ideal team. OSI provides an off-the-shelf team diagnostic survey, TEAMx, which is based on research on high performing teams. OSI can also customize a team effectiveness evaluation to meet an organization’s specific need.
360° (Multi-Rater) Surveys
A 360° survey provides managers with a comprehensive analysis of their strengths and weaknesses via a simple, anonymous process. Typical 360° surveys solicit behavior-based feedback from those who are most often in contact with the participants: their supervisor(s), peers, and direct reports. Feedback from multiple sources is a powerful tool for personal and professional development because it offers employees the rare opportunity to compare how they and others view their performance.
Upon survey completion, participants and their coaches receive detailed, individualized reports that include ratings and written comments. This information is then used to develop individualized action plans for development.
OSI has a proprietary 360° software system and has processed thousands of 360° surveys over the last two decades. OSI routinely customizes 360° surveys to reflect organization-specific requirements. OSI also offers an off-the-shelf 360° survey based on the Polaris® Competency Model.
Strategic Planning Sessions
The most successful organizations are clear about their mission, and the strategy they will employ to accomplish that mission. OSI has developed a process to assist an organization’s strategic leadership team to engage these very important issues. As a result, the organization develops a clear focus and a plan to reach strategic objectives. This process includes mission and values clarification and validation, issues in the corporate environment (customers & competition), organizational strengths and weaknesses, and strategic issues and actions.
Individual Candidate Assessments
OSI follows the best practice of combining validated personality and other testing with performance-based simulations and behavioral episode interviewing, conducted by highly qualified industrial psychologists to provide the best diagnosis and readiness assessment for both development and succession management.
OSI partners with the world’s largest online test vendor, PAN Testing, to provide a wide range of online measurements to evaluate leadership effectiveness and potential.
Because of OSI’s 30+ years of experience with assessment centers, OSI has developed dozens of individual simulations (in-basket exercises, role plays, business cases) assessing a wide range of leadership competencies.
OSI believes in customizing assessments to fit individual needs and can combine testing, interviewing, and simulations to provide the most reliable and valid assessments.